How we fixed the overwhelming sewer odor in a company headquarters
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DMC Projects in KS
Project Profile: Commercial Plumbing Services
Challenge
Our commercial plumbers were called to a 97,000sq.ft. company headquarters in the Kansas City metro area when their employees started to notice a pervasive sewer odor throughout the building, and were unable to identify the source. This odor was affecting employee morale and productivity, and the company needed an industrial plumbing company to find and fix the issue urgently.
Solution
DMC Service arrived, checked all the ‘usual suspects’, i.e. clogged toilets, urinals, and p-traps, but our commercial plumbers weren’t immediately able to identify the source of the odor. However, when they performed a smoke test, they identified multiple leaks in the main vent line, which originated in the break room. Once the area was identified, the wall was opened up and the exact source was identified. The main vent line had multiple areas of disintegration, allowing sewer gas to escape and causing the terrible smell.
Outcome
Our plumbers alerted the customer of this issue immediately, and provided a quote to repair the vent line. The company approved, and our technicians got to work quickly, replacing the main lines. Once the repairs were made, they patched the wall for the company maintenance staff to repaint. Everyone was thrilled that the ‘sewer smell’ was eliminated!
What Our Customers Say
The owner and the staff at DMC Service are amazing. They are unfailingly kind and helpful people who listen carefully and quickly find solutions. The technicians are prompt and reliable. It's always a pleasure to find skilled and honest people to do business with, and DMC Service is exceptional from start to finish. I most highly recommend DMC Service.
Great company great service. We have used them for several calls at several locations. I can count on them to fix problems.
DMC has been my go to for numerous things! They replaced my water heater when it finally stopped working. Karen and her amazing team really do deliver Diamond Service! As a woman homeowner you can feel confident selecting DMC for your HVAC/plumbing needs!
Wish it was all this easy! My project's bid was within 24 hrs. Crew was on time (early even), very courteous, and identified themselves at the door. No surprises. The area was as clean as when they found it. Communication was AMAZING. Thank you DMC!
DMC was recommended to us by my cousin who owns a plumbing company. Both technicians were extremely professional and courteous. They took the necessary extra time to ensure the job was done right. We felt the price was fair and a good value. We would highly recommend!
We worked with Kyle from DMC and you can tell he loves what he does. He is enthusiastic about the trade, and takes time to break it down and explain it in an easy-to-understand way. We are very pleased with our experience and would recommend!
Basically, you all saved our lives! We had a major stench coming from the basement no one could figure out. You all found the source and went beyond to fix the problem. We are eternally grateful!
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